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Online Tools

Customised subscription software to look after customers’ best interests

Our tools support your customer success

Easy to use. Highly effective. Timesaving. Cost-efficient annual subscriptions.

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Conduct Improvement Tool
The Conduct of Financial Institutions (COFI) Bill requires businesses to ensure they have the right strategies and practices in place to consistently deliver fair outcomes for customers.  The Brilliance Conduct Improvement Tool gives business leaders the platform to achieve exactly this.
This practical delegating, tracking and monitoring tool will reveal pockets of conduct excellence, show you what conduct needs to improve, and score each business function to monitor their progress.
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Complaints Reporting Tool
Know what your customers are telling you to improve.  Monitor and analyse complaint progress, types and volumes of complaints, root causes and customer outcomes.
Unique tool that smartly maps complaints to your customer success outcomes. Easy-to-use and highly customisable.  Elegantly enables your customers to submit their complaints via your website.
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Customer Measurement Tool
Measure customer outcomes more reliably and cost effectively.  This tool consolidates multiple metrics to provide dynamic customer experience management dashboards.
Exceptional tool that tracks customised metrics per customer outcome or objective, and monitors improvement actions taken.  Provides roll-up and drill-down management information beyond the standard Voice-of-the-customer metrics.
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Customer Trust Builder
Building customer trust requires a systematic focus on business practices that lead to specific trust-impacting customer outcomes.  This tool will help you identify, track and monitor customer trust improvements across multiple business functions.
The Customer Trust Builder advises your managers what structures or processes they can put in place, to engender customer trust. It reminds the relevant people to meet specific deliverables according to your chosen deadlines.  Clear, easy-to-use reports quickly reveal your status.

“I am a big fan of the Brilliance systems we are using for our Treating Customers Fairly initiative – the Culture Improvement and Complaints Reporting tool.”

Head of L&D, Regent

“Samantha and all Brilliance does for us has been nothing short of amazing. As always thank you for the speedy responses and amazing service!”

Executive, Guardrisk

“Thank you so much!! Brilliance saved the day. We’ll be sure to remember you, Samantha, when we’re at the gala event receiving our award!”

Customer Champion, Africa Direct

Tools for customer experience success

Every day your company is impacting your customers. Leading firms make use of effective tools to ensure consistent, high quality customer experiences.

We provide web application tools that make customer experience (CX) initiatives more organised, more monitorable, and more measurable.

Our tools make customer experience easier to manage.

Try for one year and see the difference

All Brilliance tools are available on annual subscription.  Enjoy the cost savings: you don’t need to buy the software or maintain it; you don’t need to buy a server or set up a systems infrastructure.  You just need internet access.
CONTACT US  to explore which of these tools could best meet your needs.

Bespoke system development

At Brilliance we love solving customer problems and helping our clients achieve the customer experience success they are looking for. Sometimes this entails co-creating a new web application or proprietary system uniquely for a client.

We do the business analysis, design the solution and draft the functional specifications for your sign-off. Once approved, we develop it and project manage the collaborative process of testing and deployment.

Your data is secure with us

We take data security very seriously.  Our apps are hosted on a Cloud server with an international service provider backed up by a highly secure physical server.  Over and above passwords that our clients choose, all client data is encrypted with SSL

    • Highly reliable SQL Server database
    • Most advanced Microsoft technologies
    • ASP.NET framework: Microsoft.NET; Microsoft C#
    • Fast, sophisticated platform using up-to-date web standards
    • Firewall protection and anti-hacker controls
    • Highly secure and limited access to our server

Your data is secure with us

We take data security very seriously.  Our apps are hosted on a Cloud server with an international service provider backed up by a highly secure physical server.  Over and above passwords that our clients choose, all client data is encrypted with SSL

    • Highly reliable SQL Server database
    • Most advanced Microsoft technologies
    • ASP.NET framework: Microsoft.NET; Microsoft C#
    • Fast, sophisticated platform using up-to-date web standards
    • Firewall protection and anti-hacker controls
    • Strongly secure, access controlled server

“A good tool improves the way you work.
A great tool improves the way you think.”

Jeff Duntemann