Be brilliant for your customers
We exist for
Increasing your success with customers
Brilliance enables companies to increase their success with customers.
You too can benefit from our
expert guidance,
customer-centred coaching
and unique online tools.
Improve your
customer retention,
complaint management,
customer communication
or service excellence.
We’d love to work with you to be more brilliant for your customers.
Our message is simple: Let’s do what’s right and do it well.
“When your company does what’s right for customers and does it well,
you’re doing what’s best for your customers.
This is being brilliant for your customers.
This is central to meaningful success.”
Samantha Hillion-Burns
We make companies more successful
at doing what’s best for their customers
We make companies more successful
at doing what’s best for their customers
What we provide
Our online solutions, tools, advice and recommendations help our clients keep more customers.


Advice
Avoid the pain and cost of mistakes by receiving expert tailored guidance, design and business practice reviews.


Tools
Achieve superior business outcomes through easy-to-use customer experience web application tools.


Training
Deliver excellent customer experiences inspired by insightful coaching and practical training.
Serving customer focused industries
+ TCF implementation
+ COFI management
+ Conduct culture risk
+ CX management
+ Guest experience design
+ Guest service training
+ Service management
+ Standards monitoring tools
Our job is to increase your success with your customers
What our clients say about us
Brilliance loves its clients
We are honoured to serve business leaders who are passionate about their customers. We exist for our clients’ success.


































Tools for your customer success
Easy to use. Highly effective. Timesaving. Cost-efficient annual subscriptions.
Why choose us?
Here are four good reasons
Continuously discover your customers’ desired outcomes.
Create value by proactively looking out for their best interests.
Obsessively strive for product and service excellence in ways that matter to your customers.
Budget with discretion knowing that poor customer outcomes are never good for business.
If you want to be more brilliant for your customers
it would be our honour to work with you.
Get in touch
Want to keep more customers?
Need help with customer complaints management?
Want to ensure values-based, customer-centric business conduct?
Battling to comply with some regulations?